# Refund Policy for SeoPilot

Effective Date: August 29, 2025

This Refund Policy explains when refunds may be issued for payments made to SeoPilot (“App”, “Service”).

1. **Setup Fee Refunds (Eligible)**  
   If you paid an **initial setup fee**, you may request a refund **only** when:
   - We are **unable to complete the setup** due to **technical issues on our side**, and  
   If approved, the refund will apply to the **setup fee only**.

2. **Subscription Fees (Not Eligible)**  
   - **Subscription payments (e.g., monthly charges) are non-refundable** once billed.
   - If you cancel, your subscription remains active until the end of the current billing period (no partial refunds).

3. **Not Covered**  
   Refunds will **not** be issued if setup is blocked or delayed due to:
   - Missing, incorrect, or incomplete information/access provided by you
   - Your CMS/website restrictions, third-party plugins, hosting/CDN rules, or firewall/security policies
   - Changes you make during or after setup that prevent completion
   - A change of mind after successful setup

4. **How to Request a Refund**  
   To request a setup fee refund, contact us within **7 days** of the setup attempt:
   - Provide your **Paddle receipt / transaction ID**
   - Provide the website/CMS details used for setup
   - Briefly describe the issue  
   Contact: [our official Telegram account](https://t.me/seopilotdev)

5. **Processing**  
   If your refund is approved, it will be processed back to the original payment method via Paddle. Timing depends on your bank/payment provider.

6. **Changes to This Policy**  
   We may update this Refund Policy from time to time. Updates will be posted on our website/app and will apply going forward.